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Date: 17-Nov-2017

Location: Watford, South East England, GB

Company: TJX Companies, Inc.


Variety and Challenge. Growth and Opportunity.


In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.


Explore career opportunities at TJX, a Fortune 100 company and the world’s leading off-price retailer of apparel and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and in the United Kingdom; Trade Secret in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the United States; and Winners, HomeSense and Marshalls in Canada. In 2016, TJX had over $33 billion in sales, more than 3,800 stores, and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!


Job Purpose

At TJX Europe we manage our people information across two main systems; Oracle for our Core data and SuccessFactors for Talent Management.  The HR systems team provides end user support and upskilling, manages our organisation hierarchy and fields within the systems, provides support for cyclical HR activity and delivers the HR reporting service.  They work across teams to support system changes and upgrades.



Key responsibilities


End user support and upskilling


  • Build a proactive approach to provision of end-user support, ensuring all systems end users have access to relevant and up-to date training guides, WalkMes, FAQs and tools to help them navigate and use the HR systems
  • Planning for upskilling and appropriate support for new functionality, access and systems
  • Be the point of escalation for systems issues, advanced troubleshooting, escalating where necessary to GPS and partnering to identify solutions
  • Own the communication systems and services interruptions or changes to end users, partner with GPS, Global HRIS and IT Service Desk during incidents

System and Hierarchy maintenance

  • Partner with Global Production Support to troubleshoot HR systems issues and identify fixes
  • Partner with IT security and Finance to manage organisation/cost centre restructure and realignment processes with minimal impact to the business
  • Drive clean up and maintenance of appropriate roles and responsibilities in partnership with IT Security
  • Create data loads for high volume changes


System implementation, changes and testing


  • SME for new country builds
  • Complete testing for annual patches, upgrades and system changes
  • Make background changes to the systems as required prior to go-live
  • Incorporate continuous improvement thinking into all work, looking for ways to improve and simplify processes and procedures
  • Partner with Global HRIS and Solution Delivery on change programmes, upgrades, and new functionality. Contribute to business requirements and project plan documentation, including BRD, SRP, test scripts and User Acceptance Testing


  • Consult with business users on reporting requirements, build and amend reports and utilise EIS functionality
  • Maintain appropriate security around sharing and distribution of Sensitive Personal Information and Personal Information
  • Support data provision to external partners as required, partnering with IT to build and maintain feeds and interfaces where required


Cyclical HR activity support


  • Holiday carry over
  • TMS Goal Library Upload
  • Regular data cleansing
  • SOX compliance SEC reviews
  • Maintenance and review of work instruction for high volume, repeated transactions


Key Skills, Knowledge & Experience


  • Excellent IT skills and experience of using an HRIS (Oracle strongly preferred)
  • Experience within a customer service role is essential
  • Previous involvement in formal project delivery would be advantageous
  • Understanding of continuous improvement methodologies would be advantageous
  • Advanced Excel skills essential
  • High level of attention to detail
  • Logical, problem-solving mind-set
  • Customer-centric attitude
  • Excellent verbal and written skills
  • Openness to change


Leadership Competencies


  • Demonstrates personal ownership and accountability for consistently delivering results
  • Puts forward suggestions to improve results; spots opportunities
  • Shares appropriate information and knowledge with others
  • Willing to get involved in challenging or stretching projects and tasks
  • Thinks ahead and considers consequences, and understands how their work impacts on other individuals and business areas
  • Contributes new ideas and challenges to the traditional ways of doing things
  • Escalates issues when identified
  • Builds good relationships with colleagues
  • Shows curiosity for others’ views and what’s going on in the organisation



What's In It For You?

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now

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