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Process & Technology Manager

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Date: Dec 27, 2018

Location: Framingham, MA, US

Company: TJX Companies, Inc.


Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed. 


Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and in the U.K.; and TK Maxx in Australia. With over $33 billion in sales, more than 3,800 stores, and 235,000 Associates in 2016, TJX is an exciting place to grow your career!


Job Summary


The Process & Technology Manager directs and implements projects that result in process improvements for the Global Product Development department. This includes new and existing Global Product Development systems and initiatives.  They evaluate both current and future Global Product Development technologies and workflow processes, defining improvements and project objectives. They lead projects from start to finish and are responsible for system design and development activities to ensure current and future systems are efficient and effective for end-users. They also liaise with the business, TJX IT and external IT providers to support and service the needs of users and the evolving technology needs of the division as it scales.



Major Areas of Responsibility

  • Identify, direct, and implement projects that result in technology and process improvement initiatives for existing and planned Global Product Development Systems.  
  • Oversee technical enhancements/fixes to current PD software applications and plans for the future (e.g., managing user use case development for future system enhancements).
  • Advise Product Development Associates regarding appropriate approaches to achieve business objectives and minimize application problems. 
  • Prioritize future enhancements to meet PD technology needs based on user requirements and user input.
  • Approve, oversee and monitor all technical system updates for the Division.
  • Conduct/oversee testing prior to moving the new functionality into production; manage user acceptance testing processes, involving the business.  
  • Review and approve all documentation and deliverables related to business requirements.
  • Liaise with IT Global Production support (GPS) teams at all levels to provide ongoing technical user support to Division; manage and oversee business administration function within PD.
  • Leverage a tool kit of methodologies to prioritize and troubleshoot issues, provide recommendations that lead to implementation of initiatives and lead the project team and subject matter experts in the generation and evaluation of solutions.  Develop plans for pilots as needed.
  • Lead future technology/software requirements research for PD.  Liaise and is the PD voice with other TJX Corporate IT initiatives. Partner with software vendors and other retailers on their future roadmaps to ensure TJX continues to innovate and remain best-in-class.
  • Research and anticipate new technology to ensure that Product Development has the tools to perform their jobs efficiently and effectively. Research and analyze third party products and provide purchase recommendations.
  • Manage daily activities related to Product Development technology (hardware and software)
  • Maintain and provide customer service to user of both new and legacy systems.  Support organization and change management strategies and activities by partnering with the business, Sr. Change Management Specialist and Sr. PD Trainer in the division.
  • Nurture and develop a team of (2) Senior PD Analysts and (1) Senior Administrator.
  • Develop a high level of confidence with PD Management to ensure users accept new systems and system enhancements.



Job Requirements

  • Bachelors Degree in Management Information Systems or Business Management or equivalent experience.
  • 5+ years of relevant Process and Technology experience.
  • Must have direct people management experience.
  • Experience developing and supporting PLM IT systems and maintenance preferred.
  • Understanding of apparel retail merchandising preferred.
  • Broad-based knowledge of garment specifications preferred (including clothing construction, grading, etc.)
  • Strong interpersonal and communication skills.
  • Ability to communicate and interpret conceptual design ideas.
  • Envisioning the future and anticipating trends and their implications for the company.
  • Fosters an understanding of the company’s strategic direction in others
  • Creates a positive environment in which a diverse workforce can thrive


What's In It For You?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



Posting Notes: Framingham  || MA

Nearest Major Market: Framingham
Nearest Secondary Market: Boston

Job Segment: Information Technology, IT Manager, Manager, Business Manager, Information Systems, Technology, Management