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Senior Manager Organizational Development and Change Management

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Date: Mar 5, 2019

Location: Framingham, MA, US

Company: TJX Companies, Inc.

Are you ready to explore the corporate side of retail? Then try TJX on for size. You’ll join a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support them by making TJX a terrific place to work. We are committed to leveraging the differences among our Associates, and believe that the diverse skills, experiences and background that they bring into the organization will help us continue to succeed.

Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and in the U.K.; and TK Maxx in Australia. As a retailer committed to growth, success is always in style at TJX!


The Senior Manager Organizational Development and Change Management will work with the Organizational Development (OD) team, Human Resources business partners and business leaders to implement desired changes within and across TJX business units/functions.  The Senior Manager will accomplish this by applying the existing TJX change management methodology and tools effectively and efficiently to achieve and sustain desired outcomes.  He/she will also be responsible for the design, management and execution of initiatives specifically designed to build change management capabilities for our leaders and Associates. 

Your Responsibilities:

Change Management Capability Development

  • Partner with OD senior leadership team to understand the vision and goals of each of the change management capability programs to support execution and achievement of objectives.
  • Project manage and implement capability building initiatives as well as the various forums used to do so (e.g. Community of Practice, e-learning, Yammer page, SharePoint site, etc.).
  • Determine, assess, track and measure capability initiatives effectiveness; provide and implement recommendations for improvement.
  • Assess new opportunities and ways to achieve the capability building goals of the OD function.
  • Design, develop and deliver educational/training sessions on change management based on needs of key audiences (e.g. HR, Leaders of change initiatives, project change teams, etc.).

Change Management Initiatives/Implementations

  • Support large and medium scale projects which will vary in focus, breadth and duration and my include systems implementations and other large scale or complex projects across the organization. 
  • Leverage the TJX standard change management framework to design change strategies:
    • Change Vision and Success Measures: Work with leaders to identify and communicate necessary change and desired outcomes, and define key success measures and metrics.
    • Stakeholder Management:  Conducts Stakeholder analysis and uses results to plan and drive stakeholder engagement, support and alignment.
    • Work with project leaders to develop a plan to effectively and efficiently move from current to desired state.  Plan to include: engagement strategies, communication and training plans, and evaluation process.  Partner with AVPs to effectively manage risk to operations and organization.
    • Assesses Organizational Readiness:  Conducts Readiness Assessments to determine gaps between current and desired states and to identify things that will facilitate the desired changes as well as mitigate potential barriers/obstacles to change.
  • Apply broad systems thinking to designing and managing change projects.
  • Involve appropriate internal partners as needed (e.g., Learning and Development, HR Business Partners, Continuous Improvement, Internal Communications).
  • Provide Ongoing Implementation Support: 
    • Manages evaluation process and measurement systems to track adoption and sustainability of IT system changes.
    • Identifies and addresses resistance and performance gaps. 
    • Ensures that desired behaviors are reinforced and successful change is recognized and celebrated
  • Coach Project Change Sponsors/Leaders: 
    • Actively coaches change leaders/ sponsors.
    • Manage day-to-day activities of other change resources (example: IT change specialists) for duration of project(s) 
  • Educate 3rd party change management consultants on TJX change management framework and ensure adherence.

Your Skills & Experience

  • 10+ years relevant experience successfully managing large scale organizational change, professional services consulting experience a plus
  • Strong knowledge of and experience with change management AND project management principles and methodologies
  • Demonstrated proficiency in influencing others to move toward a common vision or goal.
  • Proven problem solving/decision-making ability; and team player with ability to work with and through others
  • Solid ability to effectively plan, manage, implement, and problem solve multiple change projects and change project leads simultaneously while remaining flexible to changing priorities
  • Demonstrated skill building productive relationships, engaging, and managing stakeholders at all levels within a matrix organization
  • Proven experience communicating with all levels of leadership; exhibits recognizable, confident executive presence
  • Strong communication skills, verbal, written and presentation
  • Strong organizational and follow through skills, with focus on attention to detail.
  • Bachelor's Degree or equivalent work experience, Master’s Degree in Human Resources/Organizational Development or MBA preferred
  • Change Management Professional certification or designation a plus. (Example PROSCI certification)
  • Project Management certification a plus



What's In It For You?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Framingham  || MA

Nearest Major Market: Framingham
Nearest Secondary Market: Boston

Job Segment: Change Management, Manager, Merchandising, Consulting, Developer, Management, Retail, Technology