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Facilities Administrator

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Date: Feb 4, 2019

Location: Marlborough, MA, US

Company: TJX Companies, Inc.

Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed. 


Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and in the U.K.; and TK Maxx in Australia.





The Facilities team answers a minimum of 400 toll free service request calls each day, and additional correspondence, including e-mails. They field store and field questions, resolve standard store repairs, document information into the call tracking system and ensure effective communication at all levels. Administrators are responsible for taking the information from the store management and analyzing the problems to determine the fastest, most cost-effective solution, while taking into consideration the impact on customer service. The Facilities Administrator also provides support for landlord related issues and larger building repairs.



  • Respond accurately, promptly and effectively to all forms of communication, including phone calls, and e-mails.  
  • Ensure all repairs are completed in a timely manner, and escalating difficult calls to Supervisor when repairs are not being addressed within certain timelines.  Communicates with Regional Vice Presidents, District Managers, Store Managers and Home Office personnel to resolve problems and answer questions.
  • Document vendor and store information into call tracking system.  
  • Promote a positive Company image to support Facilities objectives and mission statement.  
  • Compose personal replies to e-mails and maintain assigned reports.
  • Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.



  • 1 to 2 years of retail Facilities or call center experience and proven conflict management skills
  • Flexible mindset, oriented towards conflict resolution
  • Strong follow up and organizational skills
  • Excel skills preferred but not required.
  • Associates degree in Business Administration or equivalent work experience
  • Strong listening skills
  • Ability to prioritize work
  • Excellent verbal and written communication skills
  • PC knowledge
  • Typing skills


What's In It For You?


TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.


TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.


Nearest Major Market: Boston

Job Segment: Facilities, Merchandising, Garment, Apparel, Call Center, Operations, Retail, Fashion, Customer Service