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Logistics Process Improvement and Governance Manager

Brand:  TJX Companies

Marlborough, MA, US

Employment Type:  Full-Time
Employment Status:  Regular
Functional Area:  Logistics

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.


Logistics Process Improvement & Governance Manager


As the Logistics Process Improvement & Governance Manager, you will create the tools and processes to establish process standards, decision rights, performance levels required and governance to support logistics daily operations and ensure minimal operational and financial risk.


Ways you will make a difference:

  • Partner with different Business Leaders and Associates to determine requirements for process/procedures definition, process resources, and tools
  • Collaborate with project teams within Logistics and with business partners (internal and external)
  • Provide value stream mapping, current state evaluation and assessment, process documentation processes, and data collection to business partners for process improvements
  • Manage governance mechanisms and decision rights within the Logistics functions



  • Develop, document, and audit governance mechanisms and decision rights within the Logistics functions; review periodically and update as needed;
  • Develop and deploy templates and style standards to support process and procedure execution, status reporting, communication, etc. across the Logistics organization; review periodically and update as needed;
  • Work with various Business Leaders and Logistics Associates to determine requirements for process/procedures definition, process resources, and tools;
  • Manage and facilitate the preparation of documentation needed for all Critical Business Process Reviews;
  • Lead or participate in training/implementation of new or revised policies and procedures to affected work group(s);
  • Conduct annual and targeted risk assessment and compliance to standards;
  • Define cadence for communicating with stakeholders internal and external to Logistics; assist with communication development;
  • Manage and maintain knowledge management resources, including SharePoint sites
  • Develop, maintain and publish the Logistics Operating Calendar;
  • Identify, report and escalate compliance and operational risks, issues and control enhancements;
  • Maintain required SOX compliance programs, schedule and RACI to ensure adherence and timely submission;
  • Map value stream, evaluate and assesses current state, document processes, collect data, and interface with business partners to identify process improvements.


The Skills that will Make You Successful

  • Process methodology and mapping
  • Excellent documentation and verbal communication and listening skills
  • Excellent facilitation, and presentation skills
  • Ability to deliver through others
  • Willingness to cultivate knowledge
  • Project Management
  • Business acumen
  • Relationship building and strong influencing skills


Minimum Requirements

  • Bachelor’s Degree required
  • 2-5 years of operational experience preferred
  • Preferred certification in Project Management as well as training/certification in improvement methods (e.g. Lean Six Sigma)
  • Demonstrated success in operational improvement and change management
  • Must be able to work with team members and work with minimal supervision



Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.


COVID-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law.


Posting Notes: Marlborough  || MA

Nearest Major Market: Boston

Job Segment: Logistics, Business Process, Developer, Lean Six Sigma, Manager, Operations, Management, Technology

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