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Manager Of Technology

Requisition:  1772581
Brand:  TJX Companies

Marlborough, MA, US

Employment Type:  Full-Time
Employment Status:  Regular
Functional Area:  Global IT

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises - our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: Marlborough  || MA

Manager of Technology


What you’ll discover

  • Inclusive culture and career growth opportunities
  • Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more
  • Challenging, collaborative, and team-based environment

What you’ll do

The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale.  We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio.


This position will be accountable for the overall engineering / technical health of IT compute infrastructure supporting the TJX Global Supply Chain Network and the engineering talent management within and across their teams.  As the leader of multiple teams, they have a strong focus on coaching, mentoring, developing, and growing engineering talent, and championing an engineering mindset, agile practices and adherence to Company and industry standards.


  • Provides end-to-end global management oversight for all activities within a broad area of responsibility
  • Oversees service-related input, resource management, review, and disposition of work requests through engagement with customer representatives, service providers, service support representatives, and/or subject matter experts globally.
  • Work with vendors to build new capacity and optimize capacity globally
  • Ensures consistent department priorities, policies, procedures for continuous process improvement globally
  • Ensures that work is completed in a timely and cost-effective manner, and conforms to the requirements and standards of practice within TJX IT globally
  • May work as an Incident Owner in response to service disruptions globally. If called upon, is expected to assume full ownership of incidents and drive to closure. Ensures all necessary parties are engaged in a timely manner. Can be counted upon to escalate when necessary and communicate when appropriate
  • Provides management oversight globally as an initial point of contact for escalations from service consumers and other IT partners
  • Directs the appropriate use of new 3rd party services. Accountable for ensuring vendor performance meets agreed SLAs, conducts reviews of service globally
  • Ensures availability of Subject Matter Expert (SME) for the Solution Delivery Process (SDP).
  • Ensures estimates, design and operational support requirements, and technical solutions for projects, are complete and accurate, and delivered in a timely manner globally
  • Assumes a lead role in the local and global community to foster networking and knowledge sharing across organizations.


Responsible for the management of human capital globally. This includes:

  • Assigning activities and work tasks
  • Coaches, mentors, and provides the tools and process for Talent Development within the team
  • Monitoring work progress
  • Preparing annual staff goals and objectives
  • Conducting performance and merit evaluations
  • Providing career guidance, coaching, and general team development


Technologies / Products

Some of the technologies and products supported by this role include:

  • Windows Server 2012 – current
  • SQL Server 2012 – current
  • IBM Power servers / IBM i V7R4 – current
  • End user devices – Wintel thin clients; Android devices - handheld scanners, vehicle mounted terminals, kiosks.
  • Ticket and label printers
  • Genetec security suite
  • NiceLabel
  • Warehouse Labor Management (WLM)
  • Various Material Handling Equipment (MHE) IT infrastructure

Join us and Discover Different at TJX, click here to learn more.

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Full COVID-19 vaccination, including a booster once eligible, is a condition of employment at TJX, subject to reasonable accommodation where required by law.

Posting Notes: Marlborough  || MA

Job Segment: Supply Chain Manager, Information Technology, IT Manager, System Administrator, Supply Chain, Operations, Technology

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