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Sr. Store Communications & Procedures Specialist

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Date: Aug 9, 2019

Location: Marlborough, MA, US

Company: TJX Companies, Inc.

Success is always in style at TJX, a Fortune 100 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra and Homesense.


The Sr. Store Communications & Procedures Specialist serves as a business partner on all TJ Maxx & Marshalls store operational process and procedures. She/he serves as a gatekeeper for all communication platforms including Reflexis technology tool.  The Sr.Specialist also maintains, organizes and updates a library of policies and procedures.


  • Collaborates with cross functional business partners to execute communication strategies and approaches for the full range of projects and initiatives
  • Serves as day to day communications contact for multiple stakeholders
  • Reviews and edits submitted communications for consistency and clarity, prior to distribution
  • Develops and/or updates communications procedures and guidelines for over 2,400 stores
  • Leverages established best practices and technology for message delivery and process improvement
  • Ensures that communications are aligned to division business objectives and strategies
  • Develops and maintains collaborative communications technology vehicles, researches emerging technologies
  • Maintains partnerships and cross functional relationships with internal and external partners
  • Fields and responds to inquiries from both internal and external partners
  • Coordinates documentation, scheduling and monitoring of year end physical inventory



  • Cross functional knowledge of retail field operations and home office functions
  • Ability to work with multiple business partners to achieve a common goal
  • Strong verbal and written communication skills
  • Business writing and editing skills along with marked attention to detail
  • Proven ability to work in a fast-paced and flexible environment with changing priorities  
  • Developed project management skills, a self-director who can manage timelines and set priorities
  • Demonstrated ability to build and maintain relationships and to influence others without authority
  • Experience with Reflexis platform or other Store Operations task solutions strongly preferred



  • 2-4 years of Store Management or Store Operations experience
  • Bachelor’s Degree or equivalent experience



At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed.

Discover Different. Apply today!

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough  || MA

Nearest Major Market: Boston

Job Segment: Communications, Merchandising, Fashion Retail, Garment, Marketing, Retail, Fashion