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Technology Manager- AMS Merchandise Support

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Date: Dec 30, 2018

Location: Marlborough, MA, US

Company: TJX Companies, Inc.


Success is always in style at TJX! Continue to explore career opportunities at TJX, a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support you by making TJX a terrific place to work. We are committed to leveraging our differences, and believe that the diverse skills, experiences and background that you bring into the organization will help us continue to succeed. 

Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and in the U.K.; and TK Maxx in Australia. With over $33 billion in sales, more than 3,800 stores, and 235,000 Associates in 2016, TJX is an exciting place to grow your career!


Major Duties/ Responsibilities


  • Work with IT Global Solution Delivery Teams
  • Functional Source Service Management including prioritization, continuous improvement, and KPI/SLA management
  • Knowledge Management oversight
  • SDL point of entry into I&O
  • Face of support for Business.  Supporting the SDL with oversight of Critical Incident Business facing communications
  • Functional Application escalation point
  • Partnering with TJX Technical SSM to deliver consistent Application Support
  • Provides management oversight for activities within a highly complex, impactful, and global environment.
  • Provides service-related input, review and management of work requests through engagement with customer representatives, service providers, service support representatives, and/or subject matter experts for highly complex service areas.
  • Provide technical support and advice for new solution delivery projects.
  • Provide technical input into business unit technology roadmaps.
  • Design and implement solutions to enterprise-wide computing.
  • Work with vendors to build new capacity and optimize capacity.
  • Defines and manages to department priorities, policies, and procedures to ensure continuous process improvement. 
  • Ensures that work is completed in a timely and cost effective manner, and conforms to the requirements and standards of practice within TJX IT.
  • May work as an Incident Owner in response to Service disruptions.  If called upon, is expected to assume full ownership of incidents and drive to closure.  Ensures all necessary parties are engaged in a timely manner.  Can be counted upon to escalate when necessary and communicate when appropriate.
  • Acts as the initial point of contact for escalations from service consumers and other IT partners.
  • Defines and ensures compliance of standard operating procedures for area of responsibility
  • Responsible for implementing, adhering to, and advocating for ITIL best practices in regards to Service Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
  • Leads the evaluation of new 3rd party services. Monitors vendor performance against agreed SLAs, conducts reviews of service.
  • Acts as a Subject Matter Expert (SME) for the Solution Delivery Process (SDP).  Reviews artifacts from SDP for Operational Readiness.
  • Assists in the preparation of estimates, design and operational support requirements, and technical solutions for projects of a more complex nature.
  • Manages medium to high complexity work requests to ensure they are correctly prioritized and actioned.
  • Special projects and duties as required
  • May be required to be “on-call”
  • Additionally, may be directly responsible for the management of human capital.  This includes:
    • Assigning activities and work tasks
    • Monitoring work progress
    • Preparing annual staff goals and objectives
    • Conducting performance and merit evaluation
    • Providing career guidance, coaching, and general team development


Required Skills/Knowledge


  • Experience supporting Merchandise Technologies: Buying, Planning, Allocation, Unit Control, Markdowns, RMS, RPAS

  • Advanced knowledge of practices within area of responsibility
  • Team management and organization skills; ability to lead, motivate and direct a global workgroup
  • Strong interpersonal, verbal and written communication skills.
  • Ability to influence others to achieve results
  • Ability to drive conversations across geographies and cross-functionally with IT management.
  • Strong problem solving and analytic skills and attention to detail
  • Ability to work effectively in a fast paced, demanding and fluid environment
  • Ability to alter direction easily to accommodate changing priorities
  • Ability to manage conflict and hold people accountable
  • Coaching and mentoring skills
  • Fluent with Microsoft Office Suite.
  • Advanced understanding of Cost Center Management (Expense and Capital)


What's In It For You?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market: Boston

Job Segment: Merchandising, Information Technology, IT Manager, Technical Support, Manager, Retail, Technology, Management