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Change Management Manager-Organizational Design

Requisition:  1680946
Brand:  TJX Canada

Mississauga, ON, CA

Employment Type:  Full-Time
Employment Status:  Regular
Functional Area:  Human Resources



Pierre-Luc discovered SHARED VALUES working at TJX

Pierre-Luc feels equally at home in all of the different global offices TJX has. Honesty, integrity, and treating each other with dignity and respect are the fabric of who we are.


What you’ll discover

Eligible Associates can look forward to:

  • State-of-the-art amenities at our eco-friendly Home Office. Take a tour HERE!
  • One-of-a-kind, inclusive culture
  • Health benefits that take effect your first day
  • Management Incentive and Stock Plans
  • Retirement Savings Plan
  • Dedicated training and on-the-job resources to enhance your development
  • Three weeks' vacation with the option to buy an additional week through our Vacation Trade Program
  • Merchandise discount for yourself and eligible family members at all TJX Canada stores
  • Associate and Family Assistance Program to support healthy living


What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key accountabilities of the role:

  • This position is accountable to design, plan, implement and align change management strategies associated with organizational design and business change.  Working with executives and varying levels across the business to empower and equip leaders to implement desired changes within and across business units/functions by applying TJX change methodology and tools.
  • Support small and medium scale projects primarily focused on organizational redesign and division transformation that will vary in focus, breadth and duration.  
  • Accountable for the full life cycle of change strategies and implementation of deliverables: change vision, success measures, stakeholder management, assessments (organization, leadership, and individual readiness), plans (communication, training, engagement, culture, coaching, business impact, sustainment).
  • Build capability with Leaders, HR, and Community of practice, coaches’ others and enable leaders to manage the human side of change effectively.
  • Develops and creates tools in a change repository to increase efficiency.
  • Conduct project meetings and perform project tracking and analysis as necessary.
  • Builds relationships, partner with HR Business Partnering team, regional and global COEs, other partners (e.g. Learning and Development, IT, Six Sigma, Internal Communications) to devise solutions for supporting leaders through change and organizational decision-making.
  • Partners and develops relationships with senior leaders across the organization to solve organizational challenges and problems, providing advice on key leadership decisions relative to org design and change management.
  • Manages and bridges relationships between the business and external vendors/consultants so that vendors/consultants are seen as a seamless extension of the TJX team.
  • Provides leadership, continuous feedback, motivates newly formed project teams to accelerate project performance.
  • Leads the project team through strategy alignment between day-to-day execution and benefits realization.
  • Provides final recommendations for organization change management strategies.
  • Responsible for managing project scope of work for change management initiatives.
  • Manages project budgets of approximately $1 million.



What you’ll need

To begin your career with us, we require the following:

  • Bachelor's degree required along with a minimum of 7+ years relevant experience successfully managing organizational change, preferably in organization design.
  • Change Management Professional certification or designation a plus. (Example PROSCI certification).
  • Strong knowledge level and experience with change management and project management principles and methodologies. 
  • Demonstrated proficiency in influencing others to move toward a common vision or goal, effective communication skills (written and verbal), ability to work effectively at all levels in an organization, strong problem solving/decision-making ability; and team player with ability to work with and through others.
  • Ability to manage multiple change projects and change project leads simultaneously. 
  • Experience and knowledge of change management principles and methodologies; solid understanding of how people go through a change and the change process.
  • Excellent project management skills including structured project methodology (i.e. determining needs, researching existing programs, etc.); preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; knowledge and experience with Agile methodology a strong asset; experience with large-scale organizational change efforts.
  • Staff management skills including appropriate leading, delegating and team management.
  • Excellent communication, facilitation/presentation skills with ability to communicate effectively across multiple teams with various needs and objectives, experienced in creating organization wide communication messages and plans and participating/leading meetings/presentations.
  • Strong problem solving and critical thinking skills to effectively resolve issues and execute strategic solutions by leveraging prior experiences to meet project/client needs, build rapport and credibility to be a trusted advisor.
  • Demonstrated interpersonal skills with ability to influence action, obtain and provide information effectively and tactfully from and to business partners and subject matter experts; ability to build and maintain collaborative relationships; excellent customer service skills including effectively and efficiently responding to client inquiries; identifying stated and unstated client needs.
  • Excellent data gathering skills including research and inquiry based interviewing with ability to describe problems, compile quantitative and qualitative data, interpret information and develop findings/recommendations.
  • Strong time management skills with ability to prioritize and balance competing deliverables; able to work independently with minimal supervision.
  • Good people skills including coaching, providing advice and guidance to Associates and Leaders to resolve problems; discuss and share best practices.
  • Advanced computer skills including of MS Office - Word, Excel, Powerpoint.



Posting details

  • Internal TJX Associates: please review this opportunity with your direct supervisor or manager prior to submitting an application. In order to be considered, please attach your completed Internal Candidate Endorsement Form to your application.


Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different? Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email

Job Segment: Change Management, Six Sigma, Manager, Project Manager, Management, Technology, Research

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