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Technical Engineer III

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Date: Apr 18, 2019

Location: Mississauga, ON, CA

Company: TJX Companies, Inc.

Are you ready to explore career opportunities at TJX Canada and join our team?  TJX Canada is part of The TJX Companies, Inc., the world’s leading off-price retailer of apparel and homeware worldwide, and in Canada, our retail chains include Winners, Marshalls and HomeSense.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with many growth opportunities.  We operate hundreds of stores in hundreds of cities.

TJX’s retail chains include TJ Maxx, Marshalls, HomeGoods and Sierra Trading Post in the United States TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense in the United Kingdom and Ireland; and TK Maxx in Australia.

As a retailer committed to growth, success is always in style at TJX!

Stefano is a Technical Engineer III in our Systems Department.  He is responsible for overseeing the coordination and implementation of Medium to large scale Store Implementation project initiatives.  This position acts as a liaison between US/Canada Home Office and stakeholders to ensure smooth implementation of projects, rollouts, new store installation/openings, relocations and remodels.  Additional responsibilities include second and third level technical support, oversee third party vendors for all stores and the coaching/mentoring of Technical Engineer I and II positions. 

 

Fun fact: Developing talent is just as important as attracting it. When we first met Stefano, we could see immense potential. We not only hired him for this role, but for the opportunities we knew he could grow into. Most organizations focus on the here and now. Well, we’re not like most organizations. We also have a genuine interest in your future.  So go for it, Stefano, we are right there with you!

 

Now, if you were to come on board as one of our Technical Engineer III, we’d ask you to do the following:

 

  • Oversees the planning and coordination of IT equipment implementation including; low voltage wiring, telephone systems, Point of Sale devices, sound systems, IP Cameras, and in store network in North America stores.
  • Maintains and distributes project schedules to internal partners, 3rd party vendors and stakeholders.
  • Responsible for ensuring issue logs are being accurately maintained during project roll-outs.
  • Responsible for travelling to stores for pre and post implementation validation and to support high visibility events such as Grand Openings.
  • Provides detailed reports regarding the status of each project to internal partners, stakeholders and Store Implementation management.
  • Makes recommendations to management for project scope changes with regard to budget and risk.
  • Attends project meetings and prepares meeting minutes and presentations.
  • Prioritizes issues and tracks/escalates until resolved by working in conjunction with cross functional department partners.
  • Assists in the coordination of pricing, estimating, scoping strategies for proposed projects and in the development and preparation of technical specifications. 
  • Tracks project success metrics.  Ensures projects meet internal and client expectations with respect to quality, budget, timelines and strategy. 
  • Conducts weekly reviews of project status with vendors and internal partners.  Assists in the evaluation of potential vendor problems, referring them to management.
  • Develops and maintains standard operating procedures.
  • Ensures all incident tickets escalated are resolved in a timely manner and as efficiently as possible.
  • Provides support for external partners, sub-contractors and stakeholders including technical documentation and technical training on hardware and software.
  • Ensures all customer inquiries are responded to and resolved as quickly and efficiently as possible.
  • Evaluates maintenance providers to ensure SLA adherence.
  • Ensures Service Level Agreements/Operational Level agreements (SLAs/OLAs) are being met with internal departments and external vendors.
  • Ensures adherence to all PCI standards, controls and legalities through constant re-engineering of security protocols via TJX Legal.
  • Performs other duties as assigned

Sounds rather challenging and exciting, right? Let’s hope so, because if it sounds easy or boring, there’s a good chance this job isn’t for you. But if it does sound right for you, here’s why we know you’ll be able to handle those challenges.  You have:

 

  • College or Bachelor’s degree in Computer Science, Business Administration, Engineering or equivalent.
  • Minimum of 3-5 years Help Desk, Implementation, Development or Store Management experience.
  • Advanced communication skills including both written and verbal (English and French considered an asset).
  • Advanced computer skills including MS operating systems, MS Outlook email and MS Office 365.
  • Advanced knowledge of Microsoft Excel.
  • Strong project management skills including preparing and maintaining detailed development plans for projects; identifying potential problems and creating contingency plans to avoid or alleviate issues from occurring.
  • Experience with Agile methodology for Project Management
  • Strong organizational and time management skills including the ability to multitask in the work place and adapt to changing priorities.
  • The ability to operate independently as well as in a team environment.
  • Strong interpersonal skills such as resourcefulness and the ability to think in methodical, analytical and logical manner, including attention to detail.
  • Advanced problem solving and troubleshooting skills including the analysis of information

 

Success is our favorite outfit! As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger and be part of our future. Apply now.

Here at TJX Canada we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email accessiblecareers@tjxcanada.ca.


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