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First Line Manager (Wakefield)

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Date: 02-Mar-2019

Location: Wakefield, Yorkshire and the Humber, GB

Company: TJX Companies, Inc.

Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Welcome to TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the United States; and Winners, HomeSense and Marshalls in Canada. In 2018, TJX had over $35 billion in sales, more than 4000 shops and 249,000 Associates. As a retailer committed to growth, success is always in style at TJX!

The Role:


· Be responsible for the control of the workflow and organisation of associates to ensure that the standards of performance, attendance, quality and conduct are met

· Plan and organise resources within the team, influencing the Shift Operations Manager appropriately, to ensure daily targets are met

· Develop and monitor all associates within their department, including probationary reviews and monthly and annual appraisals to develop a high performing team

· Develop and support your direct reports and coach them to up-skill their staff to build high performing teams

· Recognise talented individuals and nurture, develop and coach them to ensure future succession

· Conduct regular team briefing sessions to deliver company information and to receive feedback from the team to foster team spirit and build morale

· Maintain consistency and continuous improvement in results through an analysis of work methodology and an appropriate coaching style

· Implement 'Best Standard Practice' and controls to minimise shrink to accepted location targets

· Complete and monitor all reports and data to a high standard of accuracy

· Ensure good housekeeping standards are met and maintained in line with responsibilities under the H&S plan

· Assist with recruitment to the appropriate level of resource to meet business needs



Person Specifications:


· Experience of working in a fast paced target driven environment and managing 1-2 team leaders / supervisors / lead operatives and a headcounts of 15 + operatives is required

· Ability to engage, motivate and influence to deliver results through your team

· Ability to complete multi tasks whilst continually driving for results

· Ability to adept well to change and support others through change

· Ability to clearly communicate at all levels, both verbally and written

· Problem solving skills

· Experience with prioritising work efficiently, setting and achieving measurable daily targets and working within set budgets

· Experience with sickness, absence and performance management

· Basic coaching skills

· Basic knowledge about disciplinary procedures

· Basic computer literacy

· Willing to work rotating shifts

What's In It For You?

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.

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