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Technical Engineer Incident and Problem Management - Supply Chain

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Date: 30-Dec-2018

Location: Wakefield, Yorkshire and the Humber, GB

Company: TJX Companies, Inc.


Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Explore career opportunities at TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the United States; and Winners, HomeSense and Marshalls in Canada. In 2018, TJX had over $35 billion in sales, more than 4000 shops and 249,000 Associates. As a retailer committed to growth, success is always in style at TJX!

This position is for a skilled Technical Engineer to work on the implementation and support of IT Technology used within the Supply Chain area and TJX Europe Processing Centres  right across Europe. 


You will have experience within a Supply Chain environment including: WMS Systems (Warehouse Management Systems), RF & Mobile Technology and Printing & Barcode technology.  Added to this will be a strong core skillset in Desktop Support, Physical Server Support, Telephony, Network Technology, Server Room Racking and Data Cabling Standards, Asset management, Diagnostics and trouble shooting.


A good understanding of IT Service Operations (ITIL) including Incident and Problem management will also be a key attribute for being considered for this position.


This role operates on a 2 week rotating shift pattern between the hours of 7:00 - 15:00 & 14:00 - 22:00, Monday to Friday.


Major Duties/ Responsibilities

  • Provides basic to medium complexity technology support activities including off-shift support.
  • Performs routine to moderately complex technology engineering, administration and maintenance
  • Works closely with global IT Teams to solve basic to medium complexity technical incidents and problems and escalate when appropriate
  • Partners with global IT Teams on basic to medium complexity technology solutions
  • Performs simple to medium complexity technology changes and implementations globally
  • Participates in the Technology design process globally
  • Participates in disaster recovery design and execution globally
  • Works as a member of a project team on global IT Projects
  • Analyzes potential changes and enhancements to software and hardware to determine impact on existing production systems, system design standards and operating procedures
  • Performs other duties as assigned


Skills and Knowledge

  • Experience installing and building technology and providing operational support.
  • Moderate knowledge of hardware and software technologies and best practices

  • Moderate knowledge of the organization, processes and customers

  • Ability to analyze possible solutions to moderate complexity issues using standard procedures

  • Understanding of IT Service Management (ITSM)

  • Commitment to strong customer service and accountability

What's In It For You?

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.

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