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Black Belt GCI Manager

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Date: 09-Jun-2022

Location: Watford, Hertfordshire, GB

Company: TJX Companies, Inc.

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?



Job Summary


Project Management:  

  • Leads, manages, and is responsible for high value, high profile and complex cross functional projects using Lean Six Sigma (LSS) and Intelligent Automation methodologies.
  • Delivers measurable and validated results, leads playback to SLT multifunction Sponsors 
  • Leads Process Optimization functional reviews and provides recommendations on the use of Lean, DMAIC and IA tools
  • Guides the project team through all phases of the DMAIC (Define-Measure-Analyze-Improve-Control) roadmap.
  • Identifies the "Voice of the Customer" through data collection, surveys, and interviews.
  • Oversees the collection and analysis of data. Identifies and defines project metrics.
  • Scopes and assists in project definition for LSS projects.
  • Performs measurement systems and capability analysis.
  • Reviews statistical tests for accuracy.
  • Leads the project team in the generation and evaluation of solutions.
  • Develops pilot plans as needed.
  • Develops control plans to ensure project gains are continuous and sustainable.
  • Knowledgeable in the Agile Scrum methodology, Jira and Product Manager/Owner roles. 


Program Support:

  • Responsible for the process improvement program through the development and delivery of process improvement material and training.
  • Leads in the development and delivery of continuous improvement documentation and training.
  • Participates in the development and maintenance of the continuous improvement standards and methods utilizing industry best practices.
  • Identifies project opportunities while working within various business functions.
  • May participate on project teams outside of the functional area as a subject matter expert (SME).
  • Drives innovative strategies at TJX,
  • Cognizant of the evolving continuous improvement external and internal landscape and can enable new strategies for TJX including the Intelligent Automation program and deep analytics 


Associate Development:

  • Coaches indirect reports on project performance. 
  • Coach business partners to bring their Process Optimization journeys to life. 
  • Motivates team to achieve measurable results.  



  • Interact and partner with all levels of the organization up to AVP and occasionally VP Level on cross functional high impact improvements initiatives  
  • Responsible for delivery of special projects as assigned.


Decision Making:

  • Decisions pertaining to the definition, analysis, implementation and control of process improvement initiatives
  • Evaluation of solutions and control plans, support of IA Journey and deployment
  • Management of project teams


Scope of Responsibility: 

  • Leads projects within a functional area that can deliver multimillion dollar savings or revenue enhancements on a continual basis. 
  • Responsible for assigned functional partnership 



  • Demonstrated proficiency of Lean and DMAIC tools
  • Knowledge of Robotic Process Automation and Artificial Intelligence
  • Presentation and communication skills
  • Relationship building skills
  • Project management
  • Facilitation, team building and change management skills
  • Mentoring and coaching ability
  • Demonstrated ability to balance competing agendas
  • Organizational and time management skills.
  • Demonstrated ability to deliver measurable results

Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.


We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.


We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Job Segment: Six Sigma Black Belt, Business Process, Lean Six Sigma, Six Sigma, Project Manager, Management, Technology