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Loyalty Officer

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Date: 10-Jul-2019

Location: Watford, Greater London, GB

Company: TJX Companies, Inc.

Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Welcome to TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the United States; and Winners, HomeSense and Marshalls in Canada. In 2018, TJX had over $35 billion in sales, more than 4000 shops and 249,000 Associates. As a retailer committed to growth, success is always in style at TJX!

We're currently looking for a Customer Loyalty Officer to come in and be responsible for executing the defined loyalty strategy across the UK and Republic of Ireland as well being able to:

 

  • Adopt responsibility for delivering customer communications through  a variety of channels including email, web and in store
  • Support the wider loyalty team with campaign planning to ensure different processes are delivered on time and to budget
  • To provide ongoing education and support to the customer service team on the loyalty campaigns
  • Partner with third party agencies to execute customer reward initiatives

 

Responsibilities

 

  • Project manage the development of customer communications including the development of briefs for third party agencies
  • Responsible for the timely execution of scheduled emails, creative, copy changes and managing the overall approval processes
  • Provide quality control for the creative development process to ensure communications are delivered to brand and proposition principles
  • Provide weekly and adhoc reports to support the wider loyalty team in measuring campaign effectiveness
  • Work with customer services on a range of activities including being the escalation point for incoming customer queries and development of training and education materials
  • Create and develop engaging communication tools to aid store associates in communicating the loyalty proposition to customers
  • Support the overall loyalty proposition by developing innovative ideas and opportunities for customer communications
  • Manage and monitor the loyalty card production and stock management processes
  • Support the Manager of Loyalty by creating monthly reporting presentations

 

Key Skills, Knowledge & Experience

  • Professional experience in either marketing, consulting or ecommerce
  • Experience or strong interest in working within retail industry
  • Effective verbal and written communication on all levels
  • Experience using content management systems, Google Analytics and IBM Marketing cloud strongly preferred
  • Excellent analytical skills
  • Excellent attention to detail; strong organisational skills with ability to manage multiple projects at once
  • Strong team player



What's In It For You?

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.


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