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Date: 27-Dec-2017

Location: Watford, Greater London, GB

Company: TJX Companies, Inc.

Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Explore career opportunities at TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the United States; and Winners, HomeSense and Marshalls in Canada. In 2016, TJX had over $33 billion in sales, more than 3,800 shops and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!

 

 

 

 

Job Summary

A front line role with direct customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents TJX Europe

 

Key Responsibilities

Provide quality and personalised responses to a wide variety of customer queries using email, phone and social media channels. 

Follow through on and manage all customer contacts, resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required.

Make outbound contacts with customers to resolve customer issues

Leave all customers with a good impression of TJX Europe

Liaise with key internal departments where required to ensure a swift resolution of customer problems.

Identify and escalate priority issues, only when other options have been exhausted

Adhere to customer confidentiality guidance and data protection legislation

Work within key targets/ SLAs set by the business

 

Key Skills, Knowledge & Experience

Experience of front line customer service, ideally in a query based environment (rather than order taking or sales)

An understanding of what makes great customer service and a desire to deliver it

Patience and the ability to empathise and build rapport with customers

Attention to detail and being able to keep track of multiple tasks at once

Good communication skills, with excellent written and spoken English and good listening skills

Educated to at least GCSE (or equivalent) standard in Maths and English

IT literate with good keyboard and internet skills

Happy to work in a rota system, and be able to work weekends and/ or evenings

Experience of working as part of a small dynamic team



What's In It For You?

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.


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