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Customer Services Advisor Interim - up to 3 Months

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Date: 23-Feb-2021

Location: Watford, Greater London, GB

Company: TJX Companies, Inc.

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

 

 

Job Summary
A front line role with direct internal and external customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents TJX Europe
 
Key Responsibilities

  • Provide quality and personalised responses to a wide variety of customer (both internal and external) queries using email, phone and social media channels
  • Assess customer requirements and aim to resolve queries first time whenever possible
  • Update and maintain system records, ensuring the relevant information and approval has been provided
  • Work within the continuous improvement culture of the business by looking for ways to improve and simplify processes and procedures
  • Follow through on and manage all customer contacts (internal and external), resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required.
  • Make outbound contacts with customers to resolve customer issues
  • Perform administrative duties, such as manual processes, data entry to help gain customer insight and improve customer processes
  • Deliver all services in accordance with agreed Service Level Agreements
  • Understand operational processes and answer FAQ
  • Responsible for own development and support others to maximise potential
  • Leave all customers with a good impression of TJX Europe
  • Liaise with key internal departments where required to ensure a swift resolution of customer problems.
  • Identify and escalate priority issues, only when other options have been exhausted
  • Adhere to customer confidentiality guidance and data protection legislation
  • Work within key targets/ SLAs set by the business

 
Key Skills, Knowledge & Experience

  • Experience of front line customer service for both internal and external customers, ideally in a query based environment (rather than order taking or sales)
  • An understanding of what makes great customer service and a desire to deliver it
  • Patience and the ability to empathise and build rapport with customers
  • Attention to detail and being able to keep track of multiple tasks at once
  • Good communication skills, with excellent written and spoken English and good listening skills
  • Educated to at least GCSE (or equivalent) standard in Maths and English
  • IT literate with good keyboard and internet skills
  • Happy to work in a rota system, and be able to work weekends and/ or evenings
  • Experience of working as part of a small dynamic team

Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

 

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.
                          
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. 

 


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