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HR Service Centre Administrator- Transactions - Dutch speaking

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Date: 12-Aug-2019

Location: Watford, Greater London, GB

Company: TJX Companies, Inc.

Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Welcome to TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the United States; and Winners, HomeSense and Marshalls in Canada. In 2018, TJX had over $35 billion in sales, more than 4000 shops and 249,000 Associates. As a retailer committed to growth, success is always in style at TJX!

Job Summary

 

To deliver system based (e.g. Oracle and TMS) and manual (e.g. Contracts, letters and audit compliance) HR Service Centre transactions against the HR Shared Services performance dashboard in each country of the HR Service Centre.

 

Take pride in the transactional work of the team, contributing with suggestions to improve the service and the processes used in the delivery of the service

 

This is the entry position in the HR Service Centre and the work across each country is rules based supported by process maps, BSPs (work instructions) and templates. The skill is the knowledge of the processes and the systems used by the team.

 

Key Responsibilities

 

Delivery of the transactional service

  • Logging cases onto the HR case management system
  • Completing system based HR transactions against SLAs
  • Creating and issuing Contracts and letters in line with SLAs
  • Complete other manual transactions (especially those to ensure audit compliance) in line with SLAs
  • Under the leadership of the HR Service Centre Team Leader, prioritise transactions in line with Service Level Agreements and Customer needs
  • Complete transactions with accuracy
  • Identify opportunities for improvement
  • Work on improvements with the HR Service Centre Team Leader
  • Support HR Service Centre Advisors - Cases with calls and emails in peak periods.

 

Tier 0

  • Keep the materials that support the processes up to date
  • User acceptance testing of upgrades, new releases, integrations etc. for HR systems on behalf of users in HR and the business

 

 

 

Key Skills, Knowledge & Experience

 

  • Process orientated – able and willing to follow BSPs / work instructions using level 5 templates
  • Customer focused
  • Able to work accurately and quickly
  • Attention to detail
  • Ability to work accurately under pressure while maintaining the customer service standards
  • Excellent communication skills both written and oral
  • Excellent IT skills (Word, Excel, Oracle)
  • Judgement of when a transaction is more complex and requires further processing or when a case requires a call to the associate to get them to self-serve
  • Ability to spot patterns and identify where there is an opportunity for improvement
  • Working towards CIPD (or similar) would be an advantage but not essential
  • A strong and broad knowledge of HR processes in the countries of the HR Service Centre would be an advantage
  • Experience of working in a HR Service Centre would be an advantage



What's In It For You?

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.


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