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Manager of Customer Analytics & Strategy (6-9 months)

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Date: 13-Apr-2019

Location: Watford, Greater London, GB

Company: TJX Companies, Inc.

Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Welcome to TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the United States; and Winners, HomeSense and Marshalls in Canada. In 2018, TJX had over $35 billion in sales, more than 4000 shops and 249,000 Associates. As a retailer committed to growth, success is always in style at TJX!

Our transactional website was launched in 2009 and initially focused on selling handbags. It’s come a long way since then and now sells a wide selection of TK Maxx and HomeSense products. The story doesn’t end there, though. We believe it’s through our innovation and creativity that our e-commerce business will continue to grow.

Through the ecommerce website and other channels such as mobile, social, and loyalty schemes as well as through third parties (e.g. agencies) and more traditional routes - including our store networks and customer service centres -  our customer analytics team are collecting an increasing amount of information about our marketing campaigns, purchasing behaviours and our customers’ preferences.


The Customer Analytics team is a growing team at the early stages of our customer analytics journey. Ensuring we have the systems, processes and analyses in place, to take full advantage of this information, the role offers a fantastic opportunity to directly influence the Brand & Marketing activities, eCommerce activities and wider strategy of the European business.

The Manager of Customer Analytics and Strategy is a pivotal and important role in the organisation and will devise and lead the implementation of a pan-European customer analytics strategy, deliver improvements to the omnichannel customer experience, provide data analysis to support decisions across the Brand and Marketing department and throughout the business. This role will also champion the use of data to deliver better decisions and greater value for TJX Europe, across all functions, brands and European markets.


Required skill and experience

  • Experienced in leading CRM and Analytics teams.
  • Good understanding of systems and technologies relating to customer data analytics and customer data management and specification/selection of such systems. 
  • Knowledge of current trends in data science and analytics including Machine Learning/AI/ Big Data.
  • Retail background ideal but not mandatory, interest in fashion and clothing preferable.
  • Excellent interpersonal skills, with an ability to communicate, influence and negotiate effectively at management level.
  • Strong analytical and numerical skills with good financial awareness and understanding of marketing evaluation and ROI.
  • Sound and demonstrable knowledge of both online and offline direct to customer marketing.
  • Experience in analysing and managing large-scale customer data.
  • The ability to prioritise, use initiative and perform under pressure.
  • Technology skills in AgilOne, Silverpop and Qlikview ideal but not mandatory.

What's In It For You?

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. Apply now.

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