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70181-LP Customer Service Associate

Brand:  TJ Maxx
Location: 

Johns Creek, GA, US

Employment Type:  Full-Time
Employment Status:  Regular
Functional Area:  Loss Prevention

No Experience Necessary-Reliability, passion to learn and grow required. Job Responsibilities:  Surveillance and observe internal and external activity throughout the day.  Document observations. Complete video review. Complete case building on associate and customer theft.  Train associates and promote shrink awareness. 

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:

  • Provides prompt, courteous and knowledgeable service to internal and external customers

  • Engages customers, providing support and creating a positive shopping environment

  • Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

  • Observes proper checkout procedures for customers and Associates

  • Communicates shrink-related concerns to Store Management and Loss Prevention

  • Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

  • Coordinates and executes shrink-related activities in partnership with Store Management

  • Supports and participates in store shrink reduction goals and programs

  • Promotes a culture of honesty and integrity; maintains confidentiality

  • Encourages Associate use of shrink reduction resources

  • Promotes safety awareness and supports maintenance of a risk-free environment

  • Follows through on commitments; accomplishes goals with minimum supervision

  • Adheres to all labor laws, policies, and procedures

  • Performs other duties as assigned

Requirements:

  • Excellent communication skills and sound judgment

  • Ability to respond appropriately to changes in direction or unexpected situations

  • Team player, working effectively with peers and supervisors to accomplish tasks

  • Able to work a flexible schedule to support business needs

  • 0-2 years retail or security experience

No Experience Necessary-Reliability, passion to learn and grow required. Job Responsibilities:  Surveillance and observe internal and external activity throughout the day.  Document observations. Complete video review. Complete case building on associate and customer theft.  Train associates and promote shrink awareness. 


Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

Job Segment: Loss Prevention, Customer Service, Security

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