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Customer Services Advisor

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Date: 22-May-2022

Location: Watford, South East England, GB

Company: TJX Companies, Inc.

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

We are looking for Customer Service Advisors to join our team based in our brand new offices in Watford. If you are looking for a challenge and want to work in a fun and fast paced team we would love to hear from you. 


To find out more about the role please see below and click on Apply! We can't wait to hear from you.


Job Summary

This a front line role with direct external customer contact, you'll have responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents TJX Europe. 

What will you be responsible for?
•    Provide quality and personalised responses to a wide variety of customer (both internal and external) queries using email, phone and social media channels
•    Assess customer requirements and aim to resolve queries first time whenever possible
•    Update and maintain system records, ensuring the relevant information and approval has been provided
•    Work within the continuous improvement culture of the business by looking for ways to improve and simplify processes and procedures
•    Follow through on and manage all customer contacts (internal and external), resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required.
•    Make outbound contacts with customers to resolve customer issues
•    Perform administrative duties, such as manual processes, data entry to help gain customer insight and improve customer processes
•    Deliver all services in accordance with agreed Service Level Agreements
•    Understand operational processes and answer FAQ
•    Responsible for own development and support others to maximise potential
•    Leave all customers with a good impression of TJX Europe
•    Liaise with key internal departments where required to ensure a swift resolution of customer problems.
•    Identify and escalate priority issues, only when other options have been exhausted
•    Adhere to customer confidentiality guidance and data protection legislation
Work within key targets/ SLAs set by the business
What skills & experience do you need?


•    It would be great if you had some experience of front line customer service for both internal and external customers, ideally in a query based environment (rather than order taking or sales) but not essential 
•    An understanding of what makes great customer service and a desire to deliver it
•   You'll need patience and the ability to empathise and build rapport with customers quickly. Excellent communication skills are essential with high levels of written and spoken English,
•    Attention to detail is critical and being able to keep track of multiple tasks at once
•    Educated to at least GCSE (or equivalent) standard in Maths and English
•    We use lots of different systems so it is really important you are IT literate with good keyboard and internet skills
•    Our teams work on a rota basis and you'll need to be happy to work some weekends and/ or evenings
•    Experience of working or being part of a team would be great



Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.


We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. 

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